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Telework: recruitment, retention and jobs

Other pages in the telework job series:
- Why telework is great for recruitment & retention
- Surveys & supporting information
- Finding a telework job (important...read the "notice")
-
Miscellaneous resources

Surveys, statistics, and supporting information

While telework usually applies to people who are already employed, many organizations have discovered how telework can attract expertise and inexpensive labour from outside their region, or even outside their country. They realize that with telework, employees can be recruited from anywhere and sometimes don't even have to come to their premises. They also discover how telework helps to reduce the incidence of costly turnover, which in turn minimizes disruption and helps avoid expensive training costs. These studies, surveys and articles that underscore the point:

Recruitment wars: Applicants flock to positions that include telework options
Employee Benefit Research Institute (EBRI). Telecommuting would encourage 68% of pre-retirees to remain working for 2 years or longer
Ipsos-Reid poll (Collective wisdom on the workplace - the talent game) - 42% of Canadians say they could be retained at one job or lured to another by working from home at least one day a week (April 2005)
TrueCareers Inc. Survey: Reston, Va firm found that telecommuting option vital in job searches. 75% of respondents said telecommuting is an important option when searching for a new job; 80% think telecommuting would make them more productive in their current jobs. The survey confirms belief that we'll see the telecommuting trend continue to rise and grow in popularity among major corporations.
Profit Magazine Survey: Top futurists, experts and CEOs predict the office will become obsolete; and that technology will make telecommuting possible - and for many businesses, it could be a matter of survival. A decade from now, about half of Canada's nine million baby boomers will be 50 to 60 years old — the age at which many people start looking for flexible work arrangements. "We'll have to be far more innovative at using the workforce we've got," says demographer David Foot, an economics professor at the University of Toronto. "Organizations that can handle a part-time consultant workforce are going to boom" — and profit from lower real-estate costs
People have to come first! Telecommuting, training, and flexible hours are tools you can use to stay ahead of the competition and hold on to people
Ceridian Research Study: 60% of respondents say telecommuting is highly successful in retaining employees; 52% say it is highly successful in attracting workers
Sage Research Survey (Jan 2002): Survey ranks recruitment and retention as the #1 telework driver. Only 30% quote real estate costs as a key benefit

Employment Policy Foundation (Sep 2000): US to be short by 5 million workers by year 2008 unless employment policies (including telecommuting) are put on a dramatically different track

Monster.com (1999): 71% of the 64,000 respondents said they saw themselves working full time from home in the next three years. In another Monster.ca poll, 38% of 900 Canadian job seekers say telework would influence their job choice
Washington Post survey (1999): 3,500 hi-tech workers rate telework as most sought-after job perk.
National US Study: Most employees strongly value telework, yet few are offered the chance. Only 8% of workers telecommute, but 59% would if given the chance.  Almost 1/3 of those working for telecommuting companies cannot telecommute.

Canada's High Tech Career Journal (to find article, search for telecommuting and IBM) Time for the IT industry to get with telework!

Nortel's telework program reduces turnover by 24%
Ekos Research: Two separate studies demonstrate value of telework as a recruitment and retention tool. In a 2001 study with some 5000 Canadian workrer respondents, 50% of Canadian workers said they were interested in working from home, and 27% viewed it as “extremely appealing. In a 1998 survey of some 3,500 Canadian worker respondents, 43% said they'd switch companies in order to telework; 33% would choose telework over a 10% raise; 55% want to telework now; 50% say all, or part of, their current job is 'teleworkable’.
Information Week Research Survey (May '98): Of the 11,000 IT professionals who responded to this massive survey, 29% overall rated telecommuting as something that matters most to them about their jobs (20% of executives; 35% of programmers; and 32% of systems analysts)
Smart Valley Telecommuting Survey (Oct. '97) High tech workers in Fortune 1000 companies say the ability to telework affects which company they work for.  91% say telework would influence their choice of employees.
Catalyst Research workplace survey: 78% of full-timers & 98% of part-timers agree that flexible work programs encourage employees to stay on. (Dec 6/97 Ottawa Citizen; pg. L10).
Manchester University: The companies likeliest to prosper respect their employees home life and introduce an element of 'fun' in the workplace (Gary Cooper, professor, organized psychology).
William Olsten 1998: "Managing Workplace Technology" survey highlights telework as an effective recruiting tool in a tight labor market. 1/3 of North American companies use telework to attract qualified employees. 45% say telework increases productivity; 74% of executives expect to increase their use of telework.
IBM Canada (Globe & Mail, Feb. 21/98,pg E6): IBM meets with incredibly high success at recruiting high tech talent. One reason is its commitment to telework (about 20% of its workforce telecommutes ). "From a productivity standpoint, it gives enormous choice of flexibility. Telecommuting also attracts people who want to cut into their commuting time and incorporate particular lifestyle needs into their career commitments." Neil Clooney, VP, Human Resources, IBM
Canadian Conference Board: 1998 report says that Canada loses many potential high tech recruits to U.S. companies that offer innovative work environments that appeal to young and mobile workers. It encourages Canadian organizations to manage for retention and become 'employers of choice' by offering flexible work environments that promote work/life balance.
Canadian Telework Association (June '98): 62% of CTA members state that the ability to telework would affect their choice of employer. Also, only 3% of them telework under a formal company telework arrangement. The rest telework with with the approval of their supervisors.
InnoVisions Canada : As is the case with most organizations that specialize in telework, InnoVisions Canada continually receive requests from high tech workers seeking jobs with telework-friendly companies, or vice-versa. For example: "I am an experienced programmer looking for work I can perform from home"; "Please provide me information on firms that offer telework?"; "How do I find computer programming jobs which would allow me to work from home"; "Here in Columbia, we have experienced programmers who are willing to telework for high tech firms in your country".
US Government: Telework can be an effective labour marketing tool to target new labor pools such as severely disabled individuals, individuals with other personal constraints, and individuals who live far away.
Telework America!: Most companies are competing for good workers, and telecommuting happens to be a benefit that lures them, especially Generation Xers, who are so comfortable with computers.
Home Office Computing Magazine: In a major survey of Fortune 1000 companies and executives, retention was cited as the no. 1 advantage of telework. 73% said that one of the main drivers of telework growth would be the desire to retain top employee. Other advantages included improved morale, productivity, work quality and work planning.
Motorola: Among the advantages of telework, it included improved employee recruitment and retention, due to a broadened geographic base for recruitment and the reduction of turnover due to relocation of spouse.
Canadian Federal Government: Telework expanded the "pool" of potential workers, including those with: a need to care for children or elders; disabilities; and commuting difficulties; and retired employees who still wish to work
US Department of Commuter Transportation: Telecommuting programs enable firms to recruit from a wider audience, tapping into new labour pools, such as the physically impaired, the elderly and the geographically-remote employees. Faced with long and stressful commutes to and from work every day, employees may look for employment either closer to home, or with employers who offer the telework option.
US West VP & GM John Kelley): During this time of worker shortages, rising infrastructure costs and demand for increased internal and external service levels, providing a viable telework program is becoming increasingly important for organizations that want to attract and retain top talent
International Personnel Management Association (IPMA): Feb ’98): Flexible work arrangements, including..telecommuting..may entice technical staff to join your ranks and stay there.
American Management Association International (Feb ’98): Companies have discovered a new reason for setting up telecommuting programs: it helps them attract and retain employees in a tight labour market.  One of their articles says that "virtual workers as a broad category will be the next hot job coming up and that telecommuting and working from home appeal to people in many lines of work who want to be in the driver's seat of their career and adopt a flexible work schedule.


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