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Don't
let a winter storm disrupt your work—Let telework make your
day By
The Telework Guys™
Life may be grand, but when it comes to snow
and other emergencies, it sure is unpredictable. You may not feel threatened
today, but take it from us; Murphy's Law does exist. It's just a question of
time. The fun thing is that we never know exactly when or where the next
emergency will hit.
So, how can telework help? Simple. When an
emergency keeps your employees from their offices, minimize business
disruption and maintain services by having in place a business strategy that
lets them telework from home. More organizations have already discovered the
bottom-line saving capabilities of this concept during all types of
emergencies -- snow and ice storms, floods, earthquakes, hurricanes, bomb
threats, cyber attacks, political unrest, explosions, fires, power outages,
transportation strikes and other labour disputes.
Will your city or region
be next?
How many businesses now wish that they had
had a telework strategy in place during 1999's “Battle of Seattle”, when
martial law was imposed, virtually closing the city down?
When the California earthquake cut off over a
million workers from their businesses, telework permitted almost 700,000 to
continue to work from home or other locations near home, minimizing business
disruption, and in many cases, helping businesses survive. Even with much of
the power shut off, telephones continued to operate. Telework was so
effective that the government and business sectors formed a partnership to
promote telework to provide emergency preparedness.
By way of example, eastern North America's
great ice storm of 1998 and the snow storms of 2000 created all types of
disturbances. The effects included power outages for millions of residents
and workers. In some cases, tens of thousands of federal workers were
prevented from getting to work; some for up to several days. However,
telework allowed thousands to continue working because power did not go out
for everyone or they didn’t care if the roads were bad. Most homes were
either not cut off, or had intermittent power while their office buildings
were unreachable. Doug Redden, then Executive Director of the Canadian
federal government's Institute for Government Information Professionals,
said: "if it were not for telework, I would not have been able to do
anything." His tools: a computer, pen, paper and phone.
Make telework part of your
contingency planning
In any emergency, the best course is often to
err on the side of caution. Each emergency, or threat of one, should be a
wake-up call giving employers and employees the opportunity to re-examine
the telework option, or to expand, refine and promote their current telework
practices.
While telework does not apply to all types of
jobs, people or situations, it does to very many. To prepare for and limit
the risk of business disruption consider the military tactic of spreading
the risk. Use telework to spread out your corporate assets -- your staff and
your data. Underscoring this is James Wright, risk-management expert and
Chairman of the Canadian Standards Association's Risk Management Technical
Committee. He says: "An effective control measure to reduce business
disruption is to duplicate your means of production. Telework can provide
this protection by helping organizations continue operations even in the
event of any widespread disruption of work-place."
| A
telework top ten checklist for emergency planning |
| 1. |
Plan
now by applying the military strategy of asset dispersal
(specifically, data, files and staff) to distributed locations --
teleworkers' home offices;
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| 2. |
Have
no doubt that home is often the best place to work during shutdowns
and transportation difficulties, when getting to the workplace may be
impractical or impossible;
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| 3. |
Whether
you are an individual or an employer, integrate telework into your
emergency preparedness and business continuity strategies. Approach
this as a business management issue, with telework being one among
many potential solutions. A telework program will mitigate the
negative impacts. In the meantime, telework will balance your business
objectives with your employees’ personal needs, and allow you to
reap other significant and tangible returns to your bottom line;
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| 4. |
Employers:
if you already have a telework program, expand and fine-tune it now.
If you do not, develop one now. Even a rudimentary program can be of
benefit, and you can always formalize it later. |
| 5. |
Build
a 'telework kit' for yourself and/or your employees. Include basic
telework guidelines, lists of important phone numbers, email
addresses, passwords and procedures for backing up key data. |
| 6. |
Invest
in laptops for your employees, and don’t forget extra batteries and
a battery back up power source. |
| 7. |
Remember
that even pen and paper can allow the work to continue, so identify
ahead of time what tasks can be teleworked, and make sure that your
staff take relevant files home! |
| 8. |
Think
… “If I’m not covered by a contingency plan, maybe my
competition is?” |
| 9. |
Read
up on telework emergency preparedness at www.ivc.part41.html |
| 10. |
Learn
more about telework at sites like www.ivc.ca, www.teleworker.com, www.telecommute.org |
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| *The Telework
Guys™ are: |
| — |
Bob Fortier, Ottawa-based CEO of InnoVisions Canada (telework
consultants); President of the Canadian Telework Association, and director
for the International Telework Association and Council; and John
Edwards, Virginia-based, CEO of Telework Analytics International, and
President of the . Both sit
on the Board of the International Telework Association and Council (John
Edwards is its President). © Copyright 2000, The Telework Guys™. All
rights reserved.
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