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Telework -
business recovery from disasters & emergencies
... By
The Telework Guys™
(Also, see our telework & emergency preparedness
section)
This changes everything
The day of the devastating September 11, 2001
attacks, a prominent US politician was quoted as saying "this changes
everything". He is, without doubt, absolutely correct. One of the
changes will be in our workplaces. Here are some of the likely changes:
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Increasingly,
US and Canadian businesses will start dispersing their people,
hardware and data.
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More
workers will simply demand the ability to telework, despite company
impressions that it represents a duplication of costs. Already some
employees are refusing to work in tall or heavily populated
buildings.
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Technology
that facilitates telecommuting and video conferencing will allow
work to continue in times of national crisis, a premise supported by
the outplacement firm Challenger, Gray & Christmas. It's report
released just after the disaster said, that telecommuting can
"insure seamless customer relationships if each department is
evenly split - half working out of company offices, the other half
as telecommuters." Even if a section of staff is forced to
vacate a building, a "telecommuter squad" can take over,
the report added.
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Similarly,
many business travellers will increasingly replace flying with
telecommuting and videoconferencing. This will become a more viable
solution as the technology improves.
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There will always be
emergencies, so be prepared
We know that emergencies of all types can
severely disrupt businesses. Aside from the recent terrorist attacks, the
long list includes: snow and ice storms, floods, earthquakes, hurricanes,
bomb threats, cyber attacks, political demonstrations, explosions, toxic
spills, fires, power outages, transportation strikes and other labour
disputes. Also included is a global flu pandemic predicted within the next
ten years. Whether or not your business feels imminently threatened by any
of these, history proves that emergencies are both unpredictable and
inevitable.
One way to prepare is to include telework
(another word for telecommuting) in your emergency preparedness strategy. By
having some of your employees telework from home, you can minimize business
disruption and maintain services. Many organizations have already discovered
the bottom-line saving capabilities of this strategy.
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Other recent examples |
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1999's
“Battle of Seattle": How many Seattle businesses now wish
that they'd had a telework strategy in place when martial law was
imposed during the economic summit, virtually closing the city down?
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The
Great Ice Storm of 1998: This storm created all types of
disturbances. Included were power outages for millions of residents
and workers. Tens of thousands of federal workers were prevented
from getting to work; some for up to several weeks. However,
telework allowed thousands to continue working because power did not
go out for everyone. Some homes never lost power, and others had
intermittent power while their office buildings were either
unreachable or totally without power. Doug Redden, then Executive
Director of the Canadian federal government's Institute for
Government Information Professionals, said: "if it were not for
telework, I would not have been able to do anything." His
tools: a computer, pen, paper and phone.
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The
1989 California earthquake: The quake cut off over a million workers
from their businesses. Telework permitted almost 700,000 to continue
to work from home or other locations near home, minimizing business
disruption, and in many cases, helping businesses survive. Even with
much of the power shut off, telephones continued to operate.
Telework was so effective that the government and business sectors
formed a partnership to promote telework to provide emergency
preparedness.
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| Top
10 telework checklist for emergency planning |
| 1. |
Disperse
your people and corporate assets: Use the military strategy of asset
dispersal to spread the risk (specifically, data, files and staff) to
distributed locations -- for example to teleworkers' home offices, off
site data storage locations etc. Underscoring this is James Wright,
risk-management expert and Chairman of the Canadian Standards
Association's Risk Management Technical Committee. He says: "An
effective control measure to reduce business disruption is to
duplicate your means of production. Telework can provide this
protection by helping organizations continue operations even in the
event of any widespread disruption of the work-place."
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| 2. |
Consider
allowing part of your workforce to work at home: Home is often the
best place to work during shutdowns and transportation difficulties,
when getting to the workplace may be impractical or impossible. While
telework is not suitable for all types of jobs, people or situations,
it does apply to many.
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| 3. |
Make
telework part of your emergency preparedness and business continuity
strategy: Emergency preparedness is like insurance: you hope you will
not have to take advantage of it, but it's good to have it just in
case. Approach this as a business management issue, and, more
importantly as business survival insurance, with telework one among
potential solutions. A telework program will mitigate the negative
impacts. Telework will balance your business objectives with your
employees’ personal needs and allow you to reap other significant
and quantifiable benefits to your bottom line.
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| 4. |
If
you have a telework program, expand and fine-tune it now. If not,
develop one: It's easier than you think. Even an ad hoc program can be
of benefit, and you can always formalize it later. A complete and
well-designed formal program invariably brings the biggest benefits
and savings.
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| 5. |
Build
a 'telework kit' for yourself and/or your employees: Include basic
telework guidelines, lists of important phone numbers, email
addresses, passwords and procedures for staying in communication and
backing up key data.
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| 6. |
Invest
in laptops for your employees: Don't forget extra rechargeable
batteries and a back-up, power-supply battery. Laptops enable your
staff to work from wherever space and facilities are available.
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| 7. |
Identify
ahead of time what tasks can be teleworked: Make sure that your staff
takes relevant files home! Remember that even pen and paper can allow
the work to continue.
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| 8. |
You're
in business, so don't forget your competition: Think … “If I’m
not covered by a contingency plan, maybe my competition is.”
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| 9. |
Read
up on telework and emergency preparedness at http://www.ivc.ca/emergencies/
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| 10. |
Learn
more about telework at sites like www.ivc.ca,
www.telecommute.org, www.teleworker.com
and www.gilgordon.com
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| *The Telework
Guys™ are: |
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Bob
Fortier, President, InnoVisions Canada (telework
consultants); President, Canadian Telework Association; director,
International Telework Association and Council; and, |
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John
Edwards, CEO of TeleworkNetwork and President of the
International Telework Association and Council (ITAC). |
| © Copyright
2001, The Telework Guys™. All rights reserved. |
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